1. Who are we?
Quinta La Yedra (“we”) operates the site https://quintalayedra.com (the “Site”). You can contact us at [email protected] or by mail at Pedro María Anaya s/n, Barrio La Sierra, Mineral del Chico, Hidalgo, 42120, Mexico.
2. Personal information we collect
a) Device information (collected automatically): IP, browser type/version, language, time zone, URLs visited, referral, interaction with the Site, and cookies/identifiers on your device.
b) Order/reservation information: name, email, phone number, dates of stay, number of guests, billing/shipping address (if applicable), payment method, guest comments, and any information you provide to us in forms.
c) Communications: responses to emails/forms, waiting lists, and subscriptions.
3. Cookies and similar technologies
We use cookies and related technologies to make the Site work and for statistics/marketing (if you accept). The main categories are:
- Strictly necessary (e.g., WordPress session cookies and the MotoPress booking engine to remember dates, guests, and booking cart).
- Functional (e.g., language preference of WPML).
- Analytics (e.g., Google Analytics 4: _ga, _ga_*, _gid).
- Marketing (e.g., Meta Pixel/Google Ads, if active).
You can manage your consent from the cookie banner and in your browser settings. (If you wish, we publish a Cookie Policy with the updated technical details).
4. How do we use your information?
- To provide the service: manage reservations, payments, billing, and related communications.
- Security/fraud: basic verification (for example, using IP to detect abuse).
- Customer service and support: respond to messages and requests.
- Site improvement: aggregated usage statistics (Analytics).
- Marketing: only with your prior consent (e.g., waiting list, newsletter, or targeted advertising).
5. Payments
- PayPal: when you pay with PayPal, the processing occurs in PayPal; we receive confirmations and transaction metadata, we do not store your card number. Review their policy: https://www.paypal.com/webapps/mpp/ua/privacy-full.
- Bank transfer / offline payment: we record the amount, date, and proof associated with your reservation.
6. Legal basis (if you are located in the EU/EEA)
We process data for: performance of a contract (your reservation/purchase), legitimate interest (security, service improvement), and/or consent (analytics/marketing). You can withdraw your consent at any time.
7. Data sharing
We share data with data processors necessary to operate:
- Web hosting/IT (hosting, email).
- MotoPress Hotel Booking (reservation software on our own site).
- Analytics/marketing (Google Analytics 4; Meta Ads if active).
- Payment gateways (PayPal).
They only share/use data according to our instructions or their own legal obligations. We may also disclose information to comply with laws, authority requirements, or defend rights.
8. International transfers
Our providers may operate in other countries (e.g., United States). We implement reasonable measures to protect your information in accordance with applicable regulations.
9. Retention
We retain reservation and billing data for the fiscal/commercial periods applicable in Mexico and, afterwards, we delete or anonymize them. Marketing data is retained until you withdraw your consent or request to unsubscribe.
10. Your rights
Mexico (LFPDPPP): you can exercise ARCO (Access, Rectification, Cancellation, and Opposition), as well as revoke your consent.
EU/EEA: in addition, you can request limitation and portability and file a complaint with your local authority.
To exercise them, write to [email protected] with the subject “Data rights – Quinta La Yedra”, indicating your request and a means of identity verification.
11. Interest-based advertising (if active)
You can manage personalized ads on:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://adssettings.google.com/authenticated?hl=es
- Bing: https://about.ads.microsoft.com/es-es/recursos/directivas/anuncios-personalizados
More options: Digital Advertising Alliance https://optout.aboutads.info/ and Your Online Choices (EU) https://www.youronlinechoices.eu/
12. “Do not Track” Signals
We currently do not respond to browser DNT signals, because there is no consistent industry standard.
13. Minors
The Site is not directed at minors under 18 years of age. We do not deliberately collect information from minors; if you believe that a minor has provided us with data, contact us to delete it.
14. Security
We apply reasonable technical and organizational measures (HTTPS, access controls, good hosting practices). No method on the Internet is 100% foolproof.
15. Changes to this policy
We may update it to reflect operational, legal, or regulatory changes. We will publish the current version with the update date.
16. Contact
Email: [email protected]
Address: Pedro María Anaya s/n, Barrio La Sierra, Mineral del Chico, Hidalgo, 42120, Mexico.
